Live arrival expectations and coverage.
Live arrival success depends on proper packing, safe shipping conditions, and prompt customer attention at delivery. Please review the expectations below before placing a live order.
Customer Responsibilities
Customers are responsible for providing an accurate shipping address, monitoring tracking, being available for delivery, and inspecting live orders as soon as they arrive.
Reporting an Issue
If there is a live arrival issue, contact us as quickly as possible with clear photos or video documentation so the situation can be reviewed promptly.
Weather & Shipping Conditions
Live arrival coverage may be limited during unsafe weather conditions, especially if shipment proceeds at customer request outside recommended shipping windows.
Resolution Options
Approved live arrival issues may be resolved through replacement, store credit, or another appropriate solution depending on product availability and order circumstances.